Why did my workflow stop? (task limit reached)

If your workflows have stopped running and you've reached your plan's monthly task limit, this article explains what happened and how to get them running again.

What you might be experiencing

Your workflows were running normally but have stopped. Data is no longer moving between your apps, and no new runs are appearing in Workflows → Activities. You may also see a warning in the plan indicator at the bottom of the sidebar showing that your tasks have been used up.

What happened

Every Conduitly plan includes a monthly task allowance. A task is counted each time an action step in a workflow runs successfully. If your workflow has two action steps and runs 100 times in a month, that's 200 tasks.

When your plan's task allowance is used up, Conduitly automatically pauses all workflows until your next billing cycle begins. This is expected behavior. Your workflows are still configured correctly and will resume automatically when your task count resets.

Note: Failed runs do not consume tasks. Only successful action executions count against your allowance.

How to check your task usage

At the bottom of the sidebar, you'll see your current task usage displayed as a progress bar (e.g. "750/750 Tasks"). If the bar is full, your allowance has been reached for this billing period.

You can also go to Settings → Billing to view their task usage details and the Next Billing Date field which shows when your task count will reset.

Note: Settings → Billing is only visible to account owners. If you don't see it, contact your account owner to check usage.

How to fix it

You have two options:

Option 1: Upgrade your plan or add more tasks

If you need your workflows running again immediately, you can upgrade your plan or purchase additional task volume for your current plan.

1. Go to Settings → Billing in the sidebar.
2. In the Subscription section, click the blue Change Plan button.
3. Select the plan or task volume that meets your needs and complete the upgrade.

Your workflows will resume running as soon as the upgrade is processed.

Option 2: Wait for your billing cycle to reset

If the timing isn't urgent, your task count will reset automatically at the start of your next billing period. Your workflows will resume running from that point without any action required.

Check the Next Billing Date field on the Billing page to see exactly when your count resets.

Preventing this in the future

If you're regularly hitting your task limit, it's a sign your workflows are running well, but your plan may no longer match your usage. A few things worth checking:

• Review your task consumption in Workflows → Activities. Each row in the log shows Task Consumed for that run. Sorting or filtering by workflow can help identify which workflows are consuming the most tasks.
• Check whether any workflows are running more frequently than needed. Open the workflow in the builder, click the trigger node, and review the Schedule tab. If the interval is set lower than necessary, increasing it will reduce task consumption.
• Consider a higher task volume add-on. You may be able to purchase additional tasks without moving to a higher plan tier. See Settings → Billing → Change Plan for available options.
• Upgrade your plan. Upgrading your plan unlocks higher monthly task limits, larger additional task tier options, and higher usage limits on other features as well. See Settings → Billing → Change Plan for available options.

Still not working?

If your task count has reset but workflows are still not running, another cause may be involved. See My workflow isn't running. What do I check? for a list of possible causes and fixes.

If you have questions about your plan or task usage, contact our support team via the Help button in the bottom-right corner of any page.